Mark AI can send you emails to verify your address when you sign up, confirm a sign-in from a new device, or reset your password.
The email is sent from no-reply@markcopy.ai
If the email doesn't arrive, follow these steps:
1. Wait a few minutes, then check your "Spam" or "Junk" folder
2. Check that the address you entered is the one of your Mark AI account
3. Click "Resend the code" (or "Resend verification email", "Send recovery email")
4. Ask your IT team to check your mailbox quarantine and to allow emails from no-reply@markcopy.ai or from the markcopy.ai domain
FAQ
What should I send to my IT team?
Our emails are sent from no-reply@markcopy.ai and are authenticated (SPF, DKIM and DMARC) for the markcopy.ai domain. Your IT team can allow this domain and release quarantined emails.
Can I sign in without receiving an email?
Yes, if your account is linked to Google: click "Continue with Google". If your company uses SSO, click "Continue with Single Sign On (SSO)".
I still receive nothing, what can I do?
Contact us from the chat or by email at support@markcopy.ai with the email address of your account.